How it works

How times get hidden
A time only shows when everything lines up. Someone has to be free, it has to sit inside your hours, clear of any buffer, far enough ahead for your Minimum scheduling notice and inside your Date range. If one rule says no, the time quietly disappears. The calendar may be able to name the rule for you. If it can't, the checklist below finds it.
tipNewer feature. If you can't see it, ask revenu to switch it on for you.

2 ways to do it

Ask the calendar first: it names the rule in seconds. Use the checklist when you can't see the explanation or want to tidy every rule in one go.

Ask the calendar why

Open the calendar
Go to CRM > Calendars, then click the pencil icon on the calendar people book into.
CRMCalendars
Look for the slot explanation
The calendar may be able to show why a time can't be booked. It points at the reason, for example a buffer, a clash with another appointment or a staff member who is off. Pick the day and time you expected and read the reason it gives.
tipNewer feature. If you can't see it, ask revenu to switch it on for you.
Fix the rule it names
Click the pencil icon to open the calendar's settings and change the rule it named. Use the checklist way for the right section to open.
Check it as a customer
Open your booking link in a private browser window and look for the time again.

When it's done

The times you expected show on your booking link, and you know which rule was hiding them.

Did this match what you see?

Next up

People who did this also asked

Find out why a calendar shows nothing, and fix it.

Leave travel or clean-up time between jobs, and stop last-minute bookings.

Working hours, one-off days, appointment length, start times, notice, buffers and daily limits, all in one place.

Stop bookings on public holidays, leave days or a long lunch.

Connect your calendar so busy times block bookings, and bookings show on your phone.