How it works

How review requests work
Every request carries your review link. The customer taps it and lands on your Google review box. The message itself lives in Reputation Settings (SMS Requests and Email Requests), so you write it once and every way below uses it. Until they click, revenu can repeat the ask for you.
Write the message once
Open Reputation Settings > SMS Requests. Choose when it sends, whether it repeats until clicked, and the number it comes from. Then edit the template.
MarketingReputationReputation SettingsSMS Requests3 See it on the App map
SMSHi {{contact.first_name}}, thanks for choosing {{location.name}}. Would you mind leaving us a quick review? It really helps: {{reputation.review_link}} Reply STOP to opt out.
Email subjectHow did we go, {{contact.first_name}}?
Email bodyHi {{contact.first_name}}, Thanks for having us. If you've got a minute, a short review would mean a lot to a local business like ours: {{reputation.review_link}} Thanks, {{location_owner.first_name}} {{location.name}}
The {{ }} parts fill in by themselves with your business and customer details when it sends.
1 on, 2 when, 3 repeat until clicked, 4 how many times, 5 the number it comes from, 6 the message.
tipSet it to repeat every 2 days, up to 2 times. Most reviews come from the first reminder.

4 ways to do it

By hand for one customer. From Contacts for a batch. Workflow so you never have to remember. QR for walk-in and counter businesses.

Send one by hand

watch it first18 seconds, then follow the steps below.

Open Requests
Go to Marketing > Reputation > Requests and click Send Review Request.
MarketingReputationRequests2 See it on the App map
Pick the customer and the channel
Search for the customer (or create them). Their phone and email fill in. Tick SMS, Email or both, check the message and the number it comes from, then click Send Review Request.
1 customer, 2 a different review link if you need one, 3 SMS, email or WhatsApp, 4 and 5 the channel's template, 6 the message, 7 send.
Watch it on the Requests list
Each request shows its status (sent, clicked, reviewed), so you can see who still needs a nudge.