Have your AI call leads back

When an enquiry comes in, an AI assistant can ring them within minutes, as long as it says it's an AI and follows calling rules.

About 40 min3 waysChecked 28 Oct 2026

↗ Call and AI usage rates in AUD

Before you start

A voice AI agent already built and tested.
Your business identity checked and the outbound calling terms accepted (revenu will help).
Proof the person agreed to be contacted by phone.

Doing it properly

The agent must say it's an AI assistant at the start, and must never deny being an AI if someone asks.
Check the numbers against the Do Not Call Register before calling anyone who hasn't clearly agreed to be called. There is no exemption for AI calls.
In Australia, telemarketing calls are only allowed on weekdays 9am to 8pm and Saturdays 9am to 5pm, with none on Sundays. That's tighter than the platform's own 8am to 8pm window, so set your own hours.
Tell people if the call is recorded.
Give a simple way to opt out on every call, and honour it straight away.
Look after call recordings and contact details under the Privacy Act.

How it works

How it works
A workflow can place an AI call when something happens, like a new enquiry or a missed appointment. The agent follows your script, can book a time, and writes up what happened. It's in limited beta, so it needs checks before it's switched on.
Know the limits first
Calls can only go out between 8am and 8pm in the contact's time zone, and only to numbers in your own country. A number is called once a day, and 14 times in 14 days at most. You can place 10 calls a minute and 5,000 a day. Australian calling rules are stricter than that, so keep to the hours in the rules below.
tipIf you can't see it, ask revenu to switch it on for you.
Switch outbound on for the agent
Go to AI > Voice AI > Agent List and switch outbound calling on for the agent you'll use. It's off until you do. Not every agent can call out, so if you can't switch it on, ask revenu.
AIVoice AIAgent List
Set what it says first
Open the agent's Outbound Settings. Write the welcome message and the AI disclosure, and choose how it sounds: Concise, Standard or Conversational. Preview it. Turn on the verbal opt-out so people can say 'stop calling me'.
Welcome messageHi, this is the AI assistant for Northside Plumbing. I'm calling because you asked about our services. Is now a good time for a quick chat?About 139 characters, 1 text per person. Check the cost
DisclosureI'm an AI assistant. This call may be recorded for quality and training.
Opt-out lineIf you'd rather not get calls from us, just say so and I'll take you off the list straight away.
Shown with example details. Copy pastes the version that fills in your own business and each customer's name by itself.
Test with a web call and a phone call
Run a Web Call first to check the flow and wording. Then do a Phone Call to your own mobile to test transfers. Test calls are limited to 20 minutes a day.
Add the call to a workflow
Go to Automations > Workflows, set the trigger, then add action > Voice AI > Voice AI outbound call (BETA). Pick the agent and the number it calls from. Accept the outbound calling terms the first time. You do this once.
AutomationsWorkflowsAdd actionVoice AIVoice AI outbound call
Check consent and timing, then publish
Review the whole thing: the trigger, the greeting, the hours and the people it will call. revenu doesn't check consent for you, so build in your own filter, such as only people who ticked the phone box on your form. Then publish.

3 ways to do it

Same action, different trigger and different script. Pick the one that matches the job.

Call new enquiries back

Trigger on the form
Start the workflow when a form is submitted. Add a filter so it only runs when they've agreed to be called.
Give the agent its job
Paste a short brief into the agent's prompt, and adjust the details.
Agent promptYou are the AI assistant for [business name], a [type of business] in [suburb]. You are calling someone who just sent an enquiry about [service]. Say you are an AI assistant. Be warm and short. Find out what they need and when. Offer to book a time on the calendar. If they ask for a person, offer to have the team call back. If they ask you to stop calling, say you will and end the call politely. Never say you are a person.
Type your own details over the [ ] parts. This text goes into an AI prompt or a page, where merge fields don't fill in.