What RCS is
RCS (Rich Communication Services) is the next step after SMS: messages can carry images, buttons and a verified business name, on phones that support it. It's appearing in revenu under Settings > Communications > Phone System > RCS Messaging, with a guided sign-up for your brand and sender.
Settings› Communications› Phone System› RCS MessagingNot for Australian numbers yet
Carrier support for RCS on Australian numbers isn't confirmed, so don't plan a campaign around it yet. Keep using SMS. We'll update this guide when it works here.
When it arrives
Each business has to register its brand and sender, and carriers have to approve it. Whether a customer sees the rich version depends on their carrier and phone; others get a plain text.
You know what RCS is and that SMS is still the way to text customers in Australia for now.
Next up
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Text a group of clients at once
Send one text to a list straight from Contacts, or let a workflow send it in batches.
- 1Pick who it's for
- 2More > Send SMS
- 3Write it once
What makes an SMS segment (and why some texts cost more)
Texts are billed in segments. One emoji can double the cost. Here's the rule.
- 1One segment is 160 characters
- 2Longer texts split
- 3Emoji and some symbols change the rule
Why didn't my text send?
Read the error on the message, then work down the causes, most common first.
- 1How a text travels
- 2Find the error
- 3They opted out, or Do Not Disturb is on