Open Phone System, then Voice
Go to Settings > Communications > Phone System and click the Voice tab (1).
Settings› Communications› Phone System› VoiceOpen Missed Call Text Back
Click Voicemail & Missed Call TextBack (2), then Missed Call Text Back on the left (3).
Settings > Communications > Phone System > Voice Tick Enable Missed call textback
Tick the box (4). There's a WhatsApp version underneath if your customers use WhatsApp.
Write the message
Click Customize (5). Keep it short and say who you are. Paste this one as it is: your first name and business name fill in by themselves from Settings > Business Profile. Then save.
MessageSorry I missed your call, it's {{location_owner.first_name}} from {{location.name}}. What can I help with? Reply here and I'll get back to you shortly.The {{ }} parts fill in by themselves with your business and customer details when it sends.
Test it
Ring your number from another phone and let it go unanswered. The text should arrive within seconds, and the reply lands in Conversations.
Unanswered callers get your text, and their replies show up in Conversations.
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- 1Open Conversations
- 2Start with Unread
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A form, chat or call went quiet. Work down this list before anything else.
- 1Send a test from your phone, off the office wifi
- 2Check the contact landed
- 3Look in spam and promotions