Mark it
Open the appointment in the calendar view and change its status to No show.
Follow up automatically
Make a workflow with the Appointment Status trigger filtered to No show, wait an hour, then send a rebooking message.
AutomationsWorkflows
Message to send
Keep it kind. Things happen.
No-show textHi {{contact.first_name}}, we missed you today. No stress. Grab a new time that suits here: {{custom_values.booking_link}}
The {{ }} parts fill in by themselves with your business and customer details when it sends. Ones starting custom_values need that value set up once in CRM > Custom Values. How
Track it
The Appointment report shows no-show rates by calendar and staff.
ReportingReportsAppointment

When it's done

No-shows get a second chance to book, and you can see the pattern.

Did this match what you see?

Next up

People who did this also asked

Three ways to remind people: the calendar's own reminders, a ready-made workflow, or one you build yourself.

Give customers a link to change their booking, with your rules on how late they can do it.

Ask for a deposit or full payment up front so no-shows cost them, not you.

Mark it