Open the policy settings
Edit the calendar, open Advanced settings > Notifications & policies.
CRMCalendarsMeeting Calendars
Set your rules
Allow cancelling and rescheduling, and set how close to the time they can still do it (for example up to 24 hours before).
Write the policy
It shows on the booking page and confirmation.
PolicyNeed to change your booking? Cancel or reschedule free of charge up to 24 hours before. Inside 24 hours, please call us on {{location.phone}}. Deposits for late cancellations are kept.
The {{ }} parts fill in by themselves with your business and customer details when it sends.
Use the links
Confirmation and reminder messages include the reschedule and cancel links automatically.

When it's done

Customers can sort changes themselves, and your rules are clear upfront.

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Open the policy settings